Terms of Service

Last updated: 1 September 2026

These Terms and Conditions (hereinafter, the "Terms") govern access to and use of the file backup service known as CELBKP (hereinafter, the "Service"), provided by InfoGuille (RUT 200100430018) (hereinafter, the "Provider"). Use of the Service constitutes full and unreserved acceptance of every clause set out here. Users who do not accept these Terms must refrain from using the Service.

1. Purpose and description of the Service

The Service allows the user to automatically copy the photographs, videos and other files stored on their mobile device to a computer they own. The Service operates in two modes:

• Local mode (your own Wi-Fi network): the transfer takes place directly between the mobile device and the computer, within the user's own local network, with no involvement of the Provider's servers.
• Web mode (outside the local network): when the mobile device is not on the same network as the computer, the transfer is carried out through an intermediate transit server operated by the Provider, which forwards the files to the user's computer and deletes them once receipt is confirmed.

2. Accounts and licence

2.1. Access to certain features of the Service, in particular web mode, requires an active paid licence.

2.2. Payments are processed through the available payment methods. The licence renews according to the contracted billing period until the user cancels it.

2.3. The user may cancel the licence at any time. Cancellation takes effect at the end of the period already paid for, and does not give rise to a pro-rata refund for the current period, unless applicable law provides otherwise.

2.4. The Provider may suspend or terminate the licence in the event of non-payment or breach of these Terms.

3. Web mode usage limits

3.1. The usage limits described in this clause apply exclusively to web mode, that is, to transfers made outside the user's own Wi-Fi network which therefore travel through the Provider's infrastructure.

3.2. Backups performed within the user's own Wi-Fi network (local mode) are not subject to any transfer volume limit, since they do not use the Provider's servers.

3.3. In order to ensure availability and fair use of the Service, web mode is subject to reasonable usage limits, which may include, among others, a maximum transfer volume per period, a maximum file size, a maximum amount of temporary storage pending download and a maximum number of devices associated with the account. The limits in force are published on the Service's website and may be updated by the Provider.

3.4. Heavy use — businesses and press. Users whose activity requires heavy use of web mode —including but not limited to companies, media outlets or journalism professionals— may request special terms. To do so, they should contact the Provider by email at mail@celbkp.com, where each case will be assessed and terms appropriate to the required volume will be offered.

4. Acceptable use

4.1. The user undertakes to use the Service in accordance with applicable law and generally accepted standards of conduct.

4.2. The following are expressly prohibited: (i) using the Service to store or transmit unlawful content or content that infringes third-party rights; (ii) sharing account credentials with third parties or exceeding the number of permitted devices; (iii) using web mode as a file transfer or hosting service unrelated to its personal backup purpose; (iv) attempting to breach, overload or circumvent the Service's technical mechanisms or limits.

4.3. Breach of this clause entitles the Provider to suspend or terminate the account, without prejudice to any other action that may be appropriate.

5. Encryption, privacy and user content

5.1. The user retains ownership of all content backed up through the Service.

5.2. All files transferred through the Service —in local mode as well as in web mode— are end-to-end encrypted (AES-256-GCM) using a key that is generated on the user's computer, transmitted to their phone solely through the pairing code and never transmitted to the Provider. Encryption is not optional: without a pairing key the Service performs no transfer at all. Consequently, the Provider cannot access, view or recover the content of the files.

5.3. As a result of the above, the user acknowledges that losing their encryption key will make the content unrecoverable, and that this gives rise to no liability on the part of the Provider.

5.4. The Provider retains only the technical data required to provide and invoice the Service (such as records of transfer volume and dates), without accessing the content of the files.

6. User responsibility for their data

The Service is a file copying tool. The user is solely responsible for verifying that their backups complete correctly and for keeping the originals as their needs require.

7. Suspension and termination

The Provider may suspend or terminate access to the Service in the event of breach of these Terms, non-payment, abusive use, or where required to do so by a competent authority.

8. Beta phase

8.1. The user acknowledges that the Service is in a testing ("beta") phase. During this phase the Service may contain errors, behave unexpectedly or be interrupted, and its features, data formats, commercial conditions and availability may be modified, suspended or discontinued at any time, without prior notice and without giving rise to any right to compensation.

8.2. During the beta phase the Provider does not warrant the integrity, completeness, availability or preservation of backups. The user undertakes to keep independent copies of their information and expressly assumes the risk arising from the use of the Service at this stage.

9. No warranties

9.1. The Service, the mobile application and the desktop program are provided "as is" and "as available", with all faults.

9.2. To the maximum extent permitted by applicable law, the Provider disclaims all warranties of any kind, whether express, implied, statutory or otherwise, including without limitation the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, completeness and non-infringement of third-party rights.

9.3. The Provider does not warrant that the Service will operate uninterrupted, timely, securely or error-free; that defects will be corrected; that the Service will be compatible with every device, operating system, version, network or configuration; or that transferred files will be copied, preserved or recoverable in full or in their entirety.

9.4. No information or advice, whether oral or written, obtained from the Provider or through the Service shall create any warranty not expressly set out in these Terms.

9.5. Use of the Service is at the user's sole risk, and the user is solely responsible for any damage to their device, system or data.

10. Limitation of liability

10.1. To the maximum extent permitted by applicable law, the Provider, its owners, partners, employees, contributors and suppliers shall not be liable for any loss or damage, direct or indirect, arising out of or in connection with the use, misuse or inability to use the Service, including without limitation:

• the loss, alteration, corruption, duplication, deletion or inability to recover files, photographs, videos, documents or any other data, whether on the source device or on the destination computer;
• the failure to perform a backup, or its partial or incorrect performance, for any reason whatsoever;
• loss of profits, revenue, customers, business opportunities, goodwill or reputation;
• business interruption and the cost of procuring substitute goods or services;
• unauthorised access to the user's data or its interception by third parties;
• indirect, incidental, special, consequential or punitive damages of any kind.

10.2. This limitation applies regardless of the basis of the claim, whether in contract, tort, strict liability or otherwise, even if the Provider has been advised of the possibility of such damages, and even if any remedy provided fails of its essential purpose.

10.3. In particular, the Provider shall not be liable for matters beyond its control, such as network or power failures or interruptions, defects or limitations of the operating system, of the user's mobile device or computer, restrictions imposed by the device manufacturer, acts or omissions of third parties, malicious software, or events of force majeure.

10.4. Should the Provider nonetheless be held liable, its total aggregate liability on any ground shall be limited to the amount actually paid by the user for subscription to the Service during the twelve (12) months immediately preceding the event giving rise to the claim. For a user of the free tier, that limit shall be zero.

10.5. The limitations and exclusions in this clause apply to the maximum extent permitted by applicable law. Where a mandatory provision prevents the exclusion or limitation of certain liability, the Provider's liability shall be limited to the minimum permitted by such law, without affecting the validity of the remaining provisions.

11. Indemnity

The user shall indemnify and hold harmless the Provider, its owners, partners, employees and contributors against any claim, demand, penalty, loss, damage, cost or expense - including reasonable professional fees - arising from: (i) their use of the Service; (ii) breach of these Terms; (iii) infringement of third-party rights; or (iv) the content of the files they transfer through the Service.

12. Changes to the Terms

The Provider may amend these Terms. Amendments will be announced on the Service's website and take effect upon publication. Continued use of the Service thereafter constitutes acceptance of them.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Eastern Republic of Uruguay. For any dispute arising from them, the parties submit to the competent courts of that jurisdiction.

14. Contact

For enquiries, account matters or heavy-use requests, the user may contact the Provider by email at mail@celbkp.com.